El Melliani Sarah

Marketing Student | Customer Service & Operations Specialist

Andenne, BE.

About

Highly motivated and adaptable marketing student with a strong foundation in customer service, logistics, and operational efficiency. Proven ability to thrive in fast-paced environments, manage diverse responsibilities, and collaborate effectively within a team. Eager to leverage strong communication and problem-solving skills to contribute to a dynamic marketing or customer-focused role.

Work

Aldi

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Préparatrice de commande (Order Preparer)

Gembloux, Namur, Belgium

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Summary

Efficiently prepared and organized customer orders, utilizing material handling equipment to support warehouse logistics.

Highlights

Prepared diverse orders on pallets, ensuring accuracy and readiness for dispatch within tight deadlines.

Operated manual and electric pallet jacks safely to transport goods and optimize warehouse flow.

Maintained an organized workstation, contributing to overall operational efficiency and safety standards.

Surfside Poke

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Étudiante polyvalente (Versatile Student Assistant)

Namur, Namur, Belgium

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Summary

Managed front-of-house operations and food preparation, ensuring customer satisfaction in a fast-paced environment.

Highlights

Provided efficient service and prepared quick-service meals, adhering to quality and presentation standards.

Engaged positively with multiple clients daily, resolving inquiries and enhancing their dining experience.

Collaborated effectively within a team to maintain smooth operational flow and high service levels during peak hours.

Surfside Poke

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Étudiante polyvalente (Versatile Student Assistant)

Namur, Namur, Belgium

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Summary

Oversaw cash transactions and customer interactions, ensuring accurate financial processing and positive client experiences.

Highlights

Managed cash register operations, processing multiple transactions accurately and efficiently.

Provided direct customer service, assisting with orders and addressing immediate needs to ensure satisfaction.

Contributed to a positive customer environment through attentive service and effective communication.

ISS

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Étudiant ouvrier - Technicienne de surface (Student Worker - Surface Technician)

Namur-Huy, Namur, Belgium

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Summary

Maintained cleanliness and hygiene standards across various facilities, ensuring a safe and compliant environment.

Highlights

Executed daily cleaning and maintenance tasks, upholding high standards of facility presentation and order.

Strictly adhered to hygiene and safety protocols, contributing to a secure and compliant working environment.

Managed cleaning supplies and equipment efficiently to support ongoing operational needs and minimize waste.

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Serveuse en salle (Waitress)

Bruxelles, Brussels, Belgium

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Summary

Ensured a clean and welcoming dining atmosphere, contributing to an excellent customer experience.

Highlights

Performed regular maintenance and cleaning of dining areas, ensuring high standards of presentation and hygiene.

Maintained an organized and tidy workspace, supporting efficient service delivery and guest comfort.

Contributed to a positive guest experience through a well-maintained and inviting environment.

Education

Henallux IESN

Namur, Namur, Belgium
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Bachelier Marketing (Bachelor of Marketing) Marketing Grade:

Institut Sainte-Begge Andenne

Andenne, Namur, Belgium
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CESS Général (High School Diploma) General Studies Grade:

Languages

French

Arabic

Dutch

English

Spanish

Skills

Core Competencies

Customer Service, Teamwork, Operational Efficiency, Problem-Solving, Adaptability, Time Management, Communication, Client Relations, Logistics Support.

Technical Skills

Cash Handling, Order Preparation, Pallet Jack Operation (Manual/Electric), Hygiene & Safety Standards, POS Systems (Inferred).

Marketing (In Progress)

Marketing Strategy (Foundational), Market Research (Foundational), Brand Awareness (Foundational).

Interests

Hobbies

Travel, Languages, Cultures.